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Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer of energy storage systems, established in 1998, with a dedicated team of over 800 people.
Q: Do you provide OEM and ODM services?
A: Yes, we provide both OEM and ODM services. Please note that a minimum order quantity (MOQ) is required for these services.
Q: How do you handle the shipment of battery products?
A: We work with long-term professional forwarders who specialize in battery logistics for both sea and air transportation.
Q: What is the warranty period for your products?
A: Our standard warranty ranges from 3 to 10 years depending on the specific model and application.
Q: How is your after-sales service structured?
A: We have a team of 50 professional engineers providing 1-on-1 technical assistance. On-site service is also available if necessary.
Q: Can I request a sample before placing a bulk order?
A: Yes, samples are available. Please provide your contact details and our sales team will reach out to discuss the requirements.
Sliver Battery
